Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings – Payments – Cancellations

Bookings are subject to the following terms and conditions:

• A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
• The contract binds you (the lead booker) and all the members of the party who are part of the booking.  It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions.  Failure to comply with these terms may lead to termination of the contract and loss of the booking.
• A 30% deposit is payable at the time of booking.
• Bookings made less than 8 weeks before your arrival date must be paid in full, plus the £1000 refundable damage deposit (which is held against your payment card and released 7 days after your stay).
• The balance must be paid no later than 8 weeks before the commencement of your holiday.  If the balance is not received within 3 days of the due date, then we reserve the right to cancel your booking. This will be treated as a cancellation by you and the deposit will not be refunded.
• All cancellations must be notified in writing and once received we will confirm the cancellation.
• If the cancellation occurs within 8 weeks of your stay you will receive no refund.
• If we are successful in getting a replacement you will receive a full refund less 5% of the full booking value and any difference in price between your original and the replacement booking.
• If the cancellation occurs more than 8 weeks before your stay you will receive a full refund less 5% of the full booking value.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• “Force Majeure” (circumstances beyond the control of the owner): If for any reason we must cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property, you will be refunded the full amount of the booking.
• If we must terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the owners. No additional compensation, expenses or costs will be payable.
• If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.

Booking Conditions

• The maximum number of persons occupying the property must not exceed 14.  If you wish to invite additional visitors to visit you during your stay, please ask us first.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under 25 years of age.
• We do not accept Stag or Hen parties
• The owner reserves the right to refuse a booking without giving any reason.
• Please respect the community and keep noise levels to a minimum, especially between 11pm and 8am.  Any antisocial behaviour may result in the termination of occupancy and forfeiture of all payments.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• Tenancies normally commence at 4pm on the arrival date and guests are required to leave the house by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental.
• You must not use the property except for the purpose of a holiday.
• Smoking is not allowed in the property.  Smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused, including being unable to honour a future booking, will be at your expense.
• Please park your vehicles on the driveway or in front of the garage at street level.  Otherwise please park legally on the street.  Please do not park on the paved area in front of the house.
• Please use the designated barbecue utensils and clean the barbecue after use.
• Fireworks are prohibited.
• If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) we do not accept liability for the activities of these third-party suppliers.
• Guests agree to reasonable and lawful use of the WiFi.

Pets

• We allow 1 dog and no other kinds of pets.
• Your dog must be booked in advance and the cost is £25.
• Please don’t let your dog on any furniture and please keep your dog downstairs.
• Guests are responsible for cleaning up after their pets.
• Please clean muddy dogs using the outside tap and dry off before bringing into the house.
• Dogs must not be left alone in the property.
• If the property requires additional cleaning due to excessive dog hair or if your dog has been in the bedrooms, or on the sofas, we will charge a £50 fee to cover the extra cleaning costs.
• You are responsible for your dog, and you will be charged for any damage caused by your dog.

Damage deposit

In making a booking you accept responsibility for any theft, breakage or damage caused by you, your dog or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A damage deposit of £1000 is required at the time of full payment.  It is not taken from your card; it is held against your card.  The authorisation held against your card will be released within 7 days of the end of your holiday, less the cost of any damage/breakages.

Damages – Breakages – Cleaning (including Rubbish Disposal)

Please treat the house and its contents with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The house will be inspected at the end of the holiday, and you may be charged for any loss, damage or extra cleaning costs.

• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.
• Please don’t take any bath towels with you to the beach, bring your own beach towels.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property.
• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
• All inventory must remain in the property and not be taken to another property.
• Please remove all your rubbish at the end of your stay (following the check-out instructions) and dispose of it in the correct large bins in the street level garage.
• Please note there is no glass recycling in Elie and all bottles must be taken away with you or taken to the Ruby Bay Public Recycling Area.

EV Charger

• Domestic electric vehicle chargers (commonly known as a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
• There is a dedicated electric vehicle charging point for use by the booking party only at a fee of £40 per car and a code will be supplied on request to unlock the charger.
• We do not guarantee availability, and unavailability shall not constitute a breach of our booking contract.
• Use is at the owner’s own risk, and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the charger.
• You shall be responsible to us for any damage to the charging point or loss suffered by us caused by your use of the charging point.

Problems – Complaints

• Any problem or complaint must be immediately reported directly to us to allow us the opportunity to resolve it.
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if you do not abide by the rules.
• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the house with the same respect that they would with their own home.